Shipping Policy

Every order is made to order, meaning your item is created especially for you after your purchase is placed. This helps reduce waste and allows us to offer unique designs.

Processing Time

Orders typically take 2–7 business days to be produced before they are shipped. During holidays, product launches, or periods of high demand, processing times may be slightly longer.

Shipping Times

Once your order has been produced, estimated shipping times are:

• United States: 2–5 business days

• Canada: 5–10 business days

• International: 10–30 business days

Please note that these are estimated delivery times and may vary depending on your location, customs processing, weather, or carrier delays.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are unable to replace or refund orders shipped to an incorrect address provided at checkout.

Delayed or Lost Packages

While we work with trusted shipping partners, occasional delays can happen and are outside of our control. If you believe your package is lost or has not arrived within a reasonable timeframe, please contact us, and we'll do our best to assist you in working with the shipping carrier.

If you have any questions about your order, feel free to email us anytime. We're always happy to help and want to make sure you have the best possible experience with Strcases.